Frequently Asked Questions

It all depends on the amount of content you want on the website and also how much of that content you create yourself – because you can.

The average cost for a small – medium sized practice will be somewhere between $2,000 - $3,000 all inclusive. It can be less than that if you are doing more of the content deployment but this is a realistic starting point.

It is simple.

During the meeting with Webforce 5 they will show you the Content Management System and you will actually create some pages, forms or other content so that you can see for yourself how easy it is.

There are no costs associated with adding or editing content and there are no limits to the amount of information you have on your website.

Every Webforce 5 website is custom designed - we don't do template design.

You would meet with a designer who would facilitate a design briefing meeting structured so that you are made aware of all of your options and to generate ideas that ensures that the final design accurately conveys your branding messages. Within 4 days you would receive the first version of the design and you and your designer work together to make modifications and agree on the final design.

Once you have indicated that you are happy with the design we overlay that design to your Webforce 5 website.

To see a selection of Webforce 5 website designs - Click Here

Webforce 5 has partnered with a hosting provider that operates from multiple Data Centres in Australia. We are able to provide standard low cost hosting as well as Premium hosting solutions from our facilities.

The hosting company is:
Datacom
190 City Road South Melbourne
http://www.datacom.com.au

The benefit of hosting from multiple data centres is in the unlikely event one of our data centres goes offline, the website switches across to another data centre, keeping your websites downtime to an absolute minimum.

Click Here to download the Hosting Service Level Agreement

Click Here to download the Hosting Infrastructure documentation

 No, we host all of our websites

There are several reasons for this;

• Firstly, if your website was hosted on a server other than our own, you would not have access to our website software platform and all of the functionality that is part of that system.
• We regularly update the website functionality for free and the ongoing upgrade process is managed centrally. If you hosted your website you would not receive these regular enhancements.
• Our support model provides for 45 minutes of personalised support at no cost each month for every customer. Our support staff do not have to learn multiple systems or technical configurations and can hence provide immediate answers to questions.
• We provide all of the security and backup infrastructure as part of the service, replicating this security and backup infrastructure yourself would cost many thousands of dollars.

1)      Guidance: A designated Account Manager spends a budgeted 45 minutes with each of our customers every month. That contact can consist of a number of activities that is determined by the customer, including;

a)      A review of website traffic and the content visitors are looking at.

b)      Planning / Reviewing e-marketing initiatives or plans.

c)      Reviewing new functionality leveraged to the website software.

d)      Online Shopping results

e)      Search Engine Optimisation assistance

2)      Free Software Upgrades: Webforce 5 has an ongoing software upgrade process that is based on the feedback and requests we get from our customers. When a customer makes a request or suggestion that would benefit the majority of our website users we simply build that request in to our software capabilities as an integrated part of the overall functionality. This means that our customers website functionality is being continually upgraded for free.

3)      License + Back-up: The hosting fee also incorporates the license to the website software, security certification (SSL), backup and redundancy infrastructure and other services that ensure that;

a)      Your website remains live

b)      Your data is backed up (on-site + off-site) – daily, weekly, monthly.

c)       Your database is protected from Spam attacks.

d)      Credit Card details are treated so that they remain secure.

4)      Traffic: There is a cost associated with the transferring of data from a website to a website visitor (so website visitors can see the content). Our base hosting plan of $60.00 caters for all of the above services, the hosting of your website and the traffic to your website.

Webforce 5 never charges for the first month of excess usage – we use it as an opportunity to educate our clients and work with them to make informed decisions.